Packaging, Postage & Returns
Information on packaging, postage and returns.
Packaging
Your print will be wrapped in acid free recycled and recyclable tissue paper. All of our packaging is recycled, recyclable and/or compostable.
Postage
I try and send out orders within 5 working days of your order, however if you need them sooner please feel free to contact me.
Prints are shipped from the UK using Royal Mail.
Customers local to Hebden Bridge can select local delivery at checkout and items will be delivered in 2-4 days.
Prints sent within the UK are sent Royal Mail Tracked and are usually delivered in 2-4 days.
Framed prints are exempt from the above timelines. If purchasing a framed print that requires postage, please contact me to discuss options and arrangements.
Returns
Due to the nature of the printing process each print is unique and slightly different.
I have tried to show all colours as accurately as possible, but computer monitors may vary.
Your prints are sent well packaged and in perfect condition. An example of the packaging used can be seen here. I cannot be held responsible for any damages, or losses in transit, but if your print has been damaged in the post please send me some photographs as proof and I will see what I can do.
If you are unhappy with your Item please email me straight away
I will be happy to refund you through Paypal if your item is returned to me in perfect condition within 14 days.
The buyer is responsible for the return postage costs.
Please contact me with any questions about returns at vix@vixfay.com.